Why does a product look different from my previous order?
Short answer
Manufacturers refresh can designs, adjust flavour names and occasionally reformulate products — with thousands of products in the assortment, some part of it is always in transition. The product you received is the current version of exactly the item you ordered; the product page always shows the version we currently ship.
What changes, and why
- Design refresh — manufacturers update can artwork and lid design in cycles; the product inside is unchanged.
- Flavour or strength renamed — the same product under a new name, usually across a whole brand at once.
- Reformulation — occasionally the recipe itself changes; the product page describes the version we currently ship.
- Batch tolerance — small variations in print position, colour or moisture between batches are normal manufacturing tolerance.
Does the name and strength on the can match your order confirmation?
Yes
You have the current version of the product you ordered — nothing to do.
No
Treat it as a wrong-item case: keep it unopened and contact support with a photo.
Important: A can that arrives with a broken seal, damage, or an unusual smell is not a packaging question — don’t use it, and contact support with photos.
For your delivery country: Old and new versions can circulate at the same time, and which version ships can differ by delivery country while stock transitions.