Delivery Countries & Customs
Where PouchPick ships, why assortment differs by country, customs and duties.
Most asked in Delivery Countries & Customs
The country selector shows every destination we currently serve — choose yours and the whole store, from assortment to checkout, reflects it. If your country isn’t listed, we can’t deliver there yet; new destinations appear in the selector the day they open.
Read answer Why can’t I buy this product in my country?Product availability is decided per delivery country — national rules on nicotine content, formats and specific product types differ, and manufacturers don’t supply every product everywhere. When a product page says it isn’t available for your country, that is the current, real answer for your destination.
Read answer My parcel is held at customsCustoms stops are usually routine checks that release on their own — tracking resumes when the parcel clears. If customs contacts you directly for information or documents, respond to them first; then contact support with your order number if anything they ask for needs to come from us.
Read answerAll Delivery Countries & Customs articles
The country selector shows every destination we currently serve — choose yours and the whole store, from assortment to checkout, reflects it. If your country isn’t listed, we can’t deliver there yet; new destinations appear in the selector the day they open.
Product availability is decided per delivery country — national rules on nicotine content, formats and specific product types differ, and manufacturers don’t supply every product everywhere. When a product page says it isn’t available for your country, that is the current, real answer for your destination.
Customs stops are usually routine checks that release on their own — tracking resumes when the parcel clears. If customs contacts you directly for information or documents, respond to them first; then contact support with your order number if anything they ask for needs to come from us.
Three forces shape each country’s catalogue: national product rules, manufacturer distribution, and what customers there actually buy. The store you see with your country selected is the complete, current assortment for your destination.
Use the country selector in the site header. Switching country switches assortment, prices and checkout rules together; a cart carries over where products remain available for the new destination.
Carriers are chosen per destination for reliability on that route. Your dispatch email names the carrier and links the tracking.
Still need help?
Questions about a specific order are fastest to check from the order itself — its status, contents and tracking live together in one place.
Send the details once — include your order number so we can look straight into it.
Check your ordersEvery order keeps its status, contents and tracking together under Account → Orders.
Have your order number ready — it’s in your confirmation email and under Account → Orders.