Contact & Support
How to reach us, what to include, and what happens after you write to us.
Most asked in Contact & Support
Support is reached by email — the address is at the bottom of every Help Centre page. One message with the full details moves faster than several without them.
Read answer What should I include in my message?Your order number, what happened, and what outcome you’re after. For product issues: which item, and photos. That one message usually contains everything needed to resolve the case in the first reply.
Read answer When will I hear back?Messages are picked up in the order they arrive. Replying to the same email thread keeps everything in one conversation; a brand-new message about the same issue starts a separate one and slows both down.
Read answerAll Contact & Support articles
Support is reached by email — the address is at the bottom of every Help Centre page. One message with the full details moves faster than several without them.
Your order number, what happened, and what outcome you’re after. For product issues: which item, and photos. That one message usually contains everything needed to resolve the case in the first reply.
Three photos settle most cases: the outer parcel, the affected item, and the shipping label. Take them before discarding any packaging — the carrier claim sometimes needs the box.
Messages are picked up in the order they arrive. Replying to the same email thread keeps everything in one conversation; a brand-new message about the same issue starts a separate one and slows both down.
Reply in the same email thread — it keeps the history together and your place in the queue. A brand-new message about the same issue starts a new thread and slows both down.
Still need help?
Questions about a specific order are fastest to check from the order itself — its status, contents and tracking live together in one place.
Send the details once — include your order number so we can look straight into it.
Check your ordersEvery order keeps its status, contents and tracking together under Account → Orders.
Have your order number ready — it’s in your confirmation email and under Account → Orders.