Account

No — guest checkout works fully. An account adds the useful layer on top: order history, tracking in one place, saved addresses and faster reorders of the products you actually buy.

Create an account from the Account page with your email address. Your email address is the key that connects orders, tracking and history.

Almost every sign-in failure is one of two things: a different email address than the one the account was created with, or a password that needs resetting. Try the reset link first — it also tells you whether an account exists for that address.

Use “Forgot password” on the sign-in page; the reset link goes to your account email. No email within a few minutes usually means it went to spam — or the account lives under a different address.

Guest orders live in their confirmation emails — each one links its own status and tracking. Create an account with the same email address afterwards and your guest orders can be connected to it, so history builds from there.

Email, name and password change under Account → Details. Address-book changes apply to future orders — an order already placed keeps the address it was placed with.

You won’t receive the confirmation — but the order exists. Contact support with your name, delivery address and roughly when you ordered; once we find the order we correct the address so every later email reaches you.

Saved delivery and billing addresses live under Account → Addresses. Checkout offers them so repeat orders are two clicks shorter; deleting one never touches orders already placed.